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Add Other Messaging Channels to Chat/IM App Frontend
To allow users to contact you via their favorite messaging apps using your frontend instant chat, follow this link:
Chat Settings
From the Chat Settings page, scroll to Messaging Channels, click 'Activate', and then add the links to the relevant applications.
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Messaging Channels to Add:
- WhatsApp:
wa.me/<your WA Business number>
- Facebook & Instagram: URL to your Business Pages.
- Email:
mailto:<your support address>
For more details on configuring messaging channels, refer to this knowledge base link.