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Manage
This is a sample page demonstrating page metadata.
Manage, create, delete agents and assign roles
To create an agent or add an admin, go to the users area and click the button Add User on the top right.
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Assign Roles
Configure agents' privileges and permissions from the dashboard by selecting Settings > Admin > Agent privileges.
Create a supervisor from Settings > Admin > Supervisor. The Supervisor is a special agent with specific privileges; it must be an administrator. You can add multiple supervisors by adding comma-separated admin IDs.
Only agents and admins can log into the Support Desk admin area.
When you activate the Support Desk plugin on WordPress, an admin account is automatically created using the same username and password as the currently logged-in user.