# Manage Users

# Adding an Agent or Admin

To create an agent or an admin:

1. Navigate to the Users area.
2. Click the Add User button located in the top-right corner.

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# Assigning Roles

• Configure Agent Privileges:
  Adjust agents' privileges and permissions by going to:
  Settings > Admin > Agent privileges.

• Create a Supervisor:

  • Navigate to Settings > Admin > Supervisor.
  • A Supervisor is a special type of agent with specific privileges and must be an administrator.
  • Add multiple supervisors by entering a comma-separated list of admin IDs.

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# Notes on Access

• Only agents and admins can log into the Support Desk admin area.
• When activating the Support Desk plugin on WordPress, an admin account is automatically created using the same username and password as the currently logged-in user.